Order queue
Automate order processing
Website, WhatsApp, Instagram, walk-in, and POS orders in one queue with status tracking, channel tags, and WhatsApp-ready payment links.
Orders in DMs and notebooks get lost. Customers wait. Sales slip while you scroll chat history.
Every order lands in one list: channel tag, payment status, fulfilment stage, and buyer details.
Filter by channel, status, or date. Assign work to packers. Send payment links without typing account numbers into chat.
Channels
Web · IG · WA · Walk-in
Statuses
Paid → Shipped → Done
Payment links
WhatsApp-ready
One queue for every channel
Facebook, storefront, walk-in, and app orders with the same statuses.
Channel tags
See whether Instagram or walk-ins drive revenue in analytics.
Shareable checkout links
Payment links customers can open and pay in one tap.
Status workflows
Pending, paid, processing, shipped, completed.
Team handoffs
Counter staff capture sales. Packers fulfil from the same queue.
Customer context
Phone, address, and order history on every line.
Channels
Tag every sale by source
Instagram, WhatsApp, Facebook, walk-in, and website orders each get a channel tag.
Analytics shows which channel earns so you invest time where it pays.
- Per-channel filters
- Revenue by source
- Compare week over week
Payments
Payment links in chat
Generate a checkout link per order. Customer pays without you retyping account details.
Payment confirmation ties to the order automatically via Oja Terminal.
- One link per order
- Instant transfer confirm
- Fewer payment disputes
From DM to delivered
Record social orders in seconds. Mark paid when money lands. Move through processing and shipping.
Fewer where is my order messages because statuses are visible to your team and customers.
- Manual social order entry
- Payment link per order
- Fulfilment status updates
Team fulfilment
Assign orders to packers. Everyone sees the same queue without screenshot chains on WhatsApp.
- Filter by status and channel
- Order notes for kitchen or workshop
- Shipping integration
Built for
- Merchants juggling WhatsApp and Instagram daily
- Teams with counter staff and packers
- Anyone who has lost a sale in a chat thread
FAQ
Questions
Can I record WhatsApp orders?
Yes. Create orders manually, tag the channel, and send a payment link.
Do web and walk-in orders appear together?
Yes. One queue with filters for channel and status.
Related
Order management pairs with inventory and payments on the same platform.
Create your store