How to reset your password if you forgot it

Account · Forgot password

Use your email and a verification code to set a new password and sign in again.

Open the Oja merchant app and sign in with your store account. Make sure you have a stable internet connection. Some features (like advanced analytics) require an active subscription.

Follow these steps in order:

1. On the sign-in screen, tap Forgot password.
2. Enter the email address linked to your Oja account and submit.
3. Check your email for a 5-digit code.
4. Enter the code on the same screen when prompted (you can resend the code or change your email if needed).
5. After the code is verified, create a new password and confirm it.
6. Return to Sign in and log in with your email and new password.

Try this first:

1. Pull down to refresh the screen if data looks outdated.
2. Sign out and sign back in if buttons do not respond.
3. Update the app to the latest version from your app store.
4. Take a screenshot of any error message and contact Oja support.

From the More tab, open Support & Help or browse other guides in the Merchant blog. Include your order number or store name when you contact support.