Category
Orders · Create order
What you will learn
Record a sale in person, mark it paid with cash or transfer, or send the customer a payment link.
Before you start
Open the Oja merchant app and sign in with your store account. Make sure you have a stable internet connection. Some features (like advanced analytics) require an active subscription.
Step-by-step guide
Follow these steps in order:
- Go to Orders and tap the + (Create order) button.
- Search for products and tap to add them to the cart. Adjust quantities with + and −.
- Enter Customer details: name, phone, email, and delivery address if needed.
- Tap the delivery row to choose a delivery zone and fee.
- Under Payment, set status to Paid, Unpaid, or Partially paid. If paid, pick the method (Cash, Bank transfer, POS, Paystack, Oja Terminal, WhatsApp, etc.).
- Choose the sales Channel (e.g. Offline, POS, WhatsApp, Instagram) so you know where the sale came from.
- Add order notes or apply taxes if your store uses them.
- Tap Create order to save, or use the option to generate a shareable payment link for the customer to pay online.
- Use Minimize at the top if you need to pause and finish another order later.
Helpful tips
Keep these in mind:
- From the Customers tab you can start a new order for an existing customer with their details pre-filled.
If something goes wrong
Try this first:
- Pull down to refresh the screen if data looks outdated.
- Sign out and sign back in if buttons do not respond.
- Update the app to the latest version from your app store.
- Take a screenshot of any error message and contact Oja support.
Need more help?
From the More tab, open Support & Help or browse other guides in the Merchant blog. Include your order number or store name when you contact support.
