Category
Account · Change password
What you will learn
Update your password from security settings without signing out.
Before you start
Open the Oja merchant app and sign in with your store account. Make sure you have a stable internet connection. Some features (like advanced analytics) require an active subscription.
Step-by-step guide
Follow these steps in order:
- Open More → Quick actions → Edit Profile, or go to merchant profile settings.
- Open Security or Change password (from More or account settings).
- Enter your Old password (current password).
- Enter your New password and Confirm password — they must match.
- Tap Update password.
- Sign in again on other devices if you stay logged in elsewhere.
If something goes wrong
Try this first:
- Pull down to refresh the screen if data looks outdated.
- Sign out and sign back in if buttons do not respond.
- Update the app to the latest version from your app store.
- Take a screenshot of any error message and contact Oja support.
Need more help?
From the More tab, open Support & Help or browse other guides in the Merchant blog. Include your order number or store name when you contact support.
